Visitor
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1 Message
Faulty modem
Hi there! I just received a new modem for the Internet at my house. There’s already another Internet account in here that works fine with an Xfinity modem. I plugged the new one Into a different spot in the house for my usage and it will never stop blinking orange. So I decided to plug the same modem with the preexisting cords for the other modem, and it still did not work. I tried the new coax cord with the old modem and that works just fine. So after some tests and error, I’ve concluded that the current modem is not properly working and need a replacement.
XfinityChelseaB
Official Employee
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2.2K Messages
3 hours ago
Hello @user_3pxc8u, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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