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user_c0qdxe
1st Topic

3 Messages

Friday, April 19th, 2024 3:17 PM

Closed

Faulty internet/wrong address

Ive been having issues with my service. I had it set up in person, i gave them my address, i saw it put into the system as ([Edited: "Personal Information"]). I look on my account, and it has an address from nearly 4 years ago. I had checked the day of receiving service and it was correct, so it was changed between then and now. My girlfriend also works from home and NEEDS reliable internet, we havent had that since day one. We are looking to cancel the service but are limited on options where we live. Can this stuff be fixed?

Question

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Updated 

1 year ago

 • Edited

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XfinityJustinC

Official Employee

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1.2K Messages

1 year ago

Hello, user_c0qdxe thank you taking time out of your day to create a post, working from home myself I completely understand needing to have a reliable network connection. In regard to seeing old information, are you logging in with the Xfinity ID/password with the current account? 

 

If you have moved locations, account numbers are tied to addresses not profiles. Your Xfinity ID information can change (new one created) when a new account is opened. A new Xfinity ID can be created: https://www.xfinity.com/support/articles/create-xfinity-username. 

 

There is also the option if the accounts get linked to unlink those: https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

 

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user_c0qdxe

3 Messages

I set this account up with new passwords and haven't had xfinity service for years. I dont see how its connected if everything is new. It just recognizes my email i guess. Would you be able to get this fixed?  With my address? Ive been at this address since the first of april. It had the right address the day it was set up, i saw the employee put the right one in amd she even showed me it was the right addres. I havent even logged on to my account until yesterday, so there was no way for me to change anything regarding address. Would you guys be able to fix this

1 year ago

0

user_c0qdxe

3 Messages

I had already set up the present account with all my new info, i dont want to mess anything up. I had this issue years ago with xfinity. It had my old address, i moved and changed address, called and gave all my new info, but the old address didnt change so billing wasnt working. I would like if someone could do this for me, because other times ive tried, it ended up not working

1 year ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

We can take a closer look at this concern user_c0qdxe. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

EG

Expert

 • 

110.1K Messages

1 year ago

The concern is not "accessibility / disability" help related............................... Topic moved here to the proper help section for assistance. 

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