Fandango Code Gone and can’t access

Yes I did. It’s not there but it also won’t let me redeem it anymore.

If the reward is no longer available then it has run out of redemption codes or is no longer being offered/expired. Our team can take a look from our end and if it shows the redemption code we can share it with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

That doesn't make sense to me. I saw the code but I didn't get the chance to copy it or screenshot before it refreshed so I don't see how it ran out. I'll try to send a message

@user_82fpxt Thanks for making us aware this Fandago gift card didn't work for you. I'd like to take a closer look at your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.