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dbankocpa
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Thursday, January 22nd, 2026 1:30 AM

Fandango at Home rewards code not working

Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyone know what the issue is?

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23 minutes ago

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XfinityKei

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7 hours ago

@dbankocpa Thanks for brining your rewards concerns to our attention. Our team is here to help.

Can you tell us more about the error you're seeing when you try to redeem that offer?

 

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user_a39bd1

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when attempting to enter code to my account, I received the following message, “failed to redeem promo, please try again later.”. I have tried several times with same result. 

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3 hours ago

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XfinityBradM

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1.1K Messages

Like a lot of our promotions within Xfinity Rewards, there are a limited number of redemptions we can offer the overall pool of customers. Meaning once the redemptions are used up, we won't load in more until the following Thursday when the rewards are updated. You'll want to check the rewards Thursday and redeem as soon as possible to ensure you can take advantage of those offers. 

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3 hours ago

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user_a39bd1

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thanx for the clarification.  and by the way, today is thursday.

having said that, xfinity promotes this as a reward for my long term subscribership.  but its not a reward really. rather, its a chance that can only be earned if i applied at the right time and falls below the undisclosed maximum number xfinity has chosen.  ridiculous. 

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56 minutes ago

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XfinityChristy

Official Employee

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2.7K Messages

 

user_a39bd1 I completely hear you, and I appreciate you being so direct about how this feels. You’re right—when a reward is tied to a specific "redemption window" or a limited quantity, it can feel more like a race than a genuine thank-you for your long-term loyalty. Your feedback is a valid critique of how these promotions are structured, especially for a customer who has been with us for so long. I will be sharing your comments with our Rewards development team, as we're always looking for ways to make these benefits more accessible and less about "timing it right." We value your business and your time, and I’m here if you need anything else as you navigate your account.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 minutes ago

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Normzylla

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6 hours ago

Yeah, Fandango kept the funds from the 2 codes i entered. It would say I didn't have enough funds in my account, even though they both appeared in my wallet. So I didn't get to use them at all. Fandango never replied or responded and there's no phone number to call either. 

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