Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried a different browser and I tried on my tablet it’s no code at all

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XfinityBenny

Official Employee

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1.3K Messages

18 hours ago

@ahm_2191 Thanks for adding a post to the community. These rewards are awesome, and are taken quickly compared to others. People really love free movies, and I feel the same lol. We appreciate you checking in with us on the forum. With any rewards labeled as "Limited availability!" or "while supplies last", it's vital to redeem them asap before they're all used up. Once the bundle of codes they give us is used up, there are no more to redeem. We've provided feedback to the vendors asking them to grant us more codes, and hope we can share more rewards with everyone. Keep checking all the rewards each month to get the most out of your membership.

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ahm_2191

New Poster

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9 Messages

I claimed it once it became available so this doesn’t make sense I have it in my redemption list but it’s blank so your telling me it’s unavailable now doesn’t make sense. I can’t attach a screenshot of it because I can’t add a photo to show you what I see

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17 hours ago

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ahm_2191

New Poster

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9 Messages

17 hours ago

Hopefully this works I found away to attach a photo. This is all I see

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U

user_bm34i0

3 Messages

1 hour ago

This is ridiculous. For half of us that tried to redeem, we all have blank code areas and cannot redeem it now. What’s the point of having rewards if they don’t work properly

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XfinityDena

Official Employee

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4K Messages

@user_bm34i0 to confirm you tried to redeem, but the code area was blank?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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user_bm34i0

3 Messages

Yes, and I redeemed as soon as it was available. Same as the other people in this forum. It’s still blank.

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60 minutes ago

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XfinityDena

Official Employee

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4K Messages

I can see if there is a code showing on our end @user_bm34i0 Please send me your name and service address. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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46 minutes ago

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Customer Service

ahm_2191

Fandango at home new code?

XfinityBenny

ahm_2191

ahm_2191

user_bm34i0

XfinityDena

user_bm34i0

XfinityDena

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