Fan noise on new dvr

user_1cbc1s I appreciate you creating a post and bringing this to our attention. I'm sorry to hear that the box is acting this way and definitely want to have it swapped for a replacement at a local Xfinity Store. It sounds like it is running hot, which is causing the fan to constantly run, and a smell coming from the equipment is never a good sign. They can replace it for you at no cost and ensure it is properly taken care of.