false Xfinity cancelation request

I have received 3 emails from Xfinfity saying that they have received my cancelation request and will be shutting off my wifi service. Two were from earlier this month. I contacted XFinity and they told me they would stop the cancelation. I just received another one today that my service will be disconnected in two days. I do not want my account to be canceled and I do not want to keep having to get this fixed every couple weeks.

Responses

EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityLinda

Official Employee

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1.8K Messages

2 years ago

Thanks, @EG!

Oh, no @Jaxemersen! We are happy to help! We did get your DM, and we'll continue to assist there.

1

0

Again

Expert

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31.5K Messages

@XfinityLinda @Jaxemersen

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

0

Customer Service

Jaxemersen

false Xfinity cancelation request

EG

XfinityLinda

Again

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