Visitor
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2 Messages
False restoration times/outage map/can’t speak to ANYONE!!!
I’m so irritated with Xfinity right now. My internet has been out for almost 12 hours. When I look at the outage map, it appears that there is no real outage. The only thing on that map is a purple house to show where I am. The restoration time keeps changing to later and later, starting with it claiming that it would be restored by 3:40 pm, and now saying 11:50 pm!! I also can’t speak to a HUMAN because it blocks the ability due to the supposed “outage.” I want to know WHAT the problem is and if it is just affecting ME and when the plan to resolve it actually is! I am so ready to call cspire and get their fiber internet and cancel Xfinity and its lack of customer service!
XfinityKassie
Official Employee
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2.7K Messages
6 hours ago
@Loathethis_company Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with getting some additional information on when your services will be restored. I can see how this would be frustrating, typically we don't have anything more to provide from the ETA that is provided, but I'm happy to take a look. Can you please send a Direct Message with your name and service address?
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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