Visitor
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1 Message
False promises for a Repayment plan
My repayment plan was canceled while still under a “grace period”. My payment was due the 5th, my card was locked due to my wallet being stolen. So I found another card to use and paid OVER the amount due by the 9th. My account reflects that as well but the services were suspended. Customer service treated my terribly. I have had the most confusing and careless customer service interactions since being an Xfinity mobile customer.
XfinityBillie
Official Employee
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3.8K Messages
2 hours ago
@user_q5240y Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration and our team would love to take a look at the account to see how we can assist you. Please send us a DM to Xfinity Support with your full name and address to get started.
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