Visitor

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1 Message

Thursday, July 2nd, 2026 8:59 PM

False offer & misleading

I recently June 8th. Received a phone call from Alex, account supervisor, offering me $70 month for 5 years internet, with 2 months no charge. This is for a 2gig service. Yes sounds great! Notes were in the system, I also have the phone call recorded. No one wants to own it. Make sure you get everything in writing from this company. Just wasted 5 hours explaining what happened.

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Expert

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118.9K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.3K Messages

2 hours ago

 

user_0c2056 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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