Visitor
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2 Messages
False commitments on recorded lines
I am extremely dissatisfied with Xfinity’s lack of accountability. During previous phone calls, representatives made explicit commitments to resolve my issue. Despite continuous follow-ups and multiple complaints, no action has been taken to honor those promises. I expect Xfinity to review my account notes, fulfill the commitments made to me, and provide an immediate, concrete resolution rather than more empty assurances.
or kindly share previous call recordings
XfinityAlfonso
Official Employee
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3K Messages
12 hours ago
Good afternoon user_pqqnxq thanks so much for reaching out and sharing your recent experiences. We'd love to help however possible in resolving your core concerns and ensuring that any commitments are met as much as possible.
Please send us a DM to Xfinity Support with your full name and address to get started.
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