False commitments on recorded lines

I am extremely dissatisfied with Xfinity’s lack of accountability. During previous phone calls, representatives made explicit commitments to resolve my issue. Despite continuous follow-ups and multiple complaints, no action has been taken to honor those promises. I expect Xfinity to review my account notes, fulfill the commitments made to me, and provide an immediate, concrete resolution rather than more empty assurances.

or kindly share previous call recordings