Visitor

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2 Messages

Friday, March 27th, 2026 7:58 PM

False cancellation.

I got a cancellation request sent to my email and never filed for a cancellation.

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Selected Oldest First

Official Employee

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1.4K Messages

3 hours ago

@user_1i5gcf Thanks for posting to the community and letting us know. We'll make sure nothing changes. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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2 Messages

I have done as follows.

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