1 Message
False Cancellation Request Email
I got an email today saying that a cancellation request was received and that my service would end today, but I do not want to cancel my service. How do I stop it from being cancelled?
1 Message
I got an email today saying that a cancellation request was received and that my service would end today, but I do not want to cancel my service. How do I stop it from being cancelled?
Accepted Solution
XfinityRaf
Official Employee
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870 Messages
5 months ago
Good afternoon @user_rwro6x. I wanted to circle back here to confirm that we were able to cancel the pending disconnect order for you. If you need anything else, please let us know. Have a great rest of your day!
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XfinityShawn
Official Employee
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1.4K Messages
5 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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