BillSch1136's profile

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Mon, Sep 28, 2020 2:00 PM

False Cancellation Request Email

Received a service cancellation request email, but I did not make any such request.

 

The request was made today at 12:46pm, according to the info at my account, with the cancellation effective today.

 

Chatted with an Xfinity rep Medha, who said there was indeed a request for cancellation  on my account. So the email was not a phishing attempt. Somehow Xfinity accepted a cancellation request from someone other than me.

 

I asked the chat agent to cancel the request and they said they did so.

 

So how does this happen?

 

No one here called to cancel the service.

 

Can just anyone call and cancel the service?

 

I hope the service has not actually been cancelled.

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Again

Expert

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25.5K Messages

8 m ago


@BillSch1136 wrote:

Received a service cancellation request email, but I did not make any such request.

 

The request was made today at 12:46pm, according to the info at my account, with the cancellation effective today.

 

Chatted with an Xfinity rep Medha, who said there was indeed a request for cancellation  on my account. So the email was not a phishing attempt. Somehow Xfinity accepted a cancellation request from someone other than me.

 

I asked the chat agent to cancel the request and they said they did so.

 

So how does this happen?

 

No one here called to cancel the service.

 

Can just anyone call and cancel the service?

 

I hope the service has not actually been cancelled.


You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you. Their phone number is (888) 565-4329.

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New Poster

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1 Message

4 m ago

I also had this happen to me today. I definitely did not submit a cancellation request. I was able to get them to cancel the cancellation request. But this is super wierd.

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