False Advertising - Internet Speed Upgrade

In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. 

Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for new customers only. I used the search feature to confirm I wasn't overlooking something. 

I have logged in. It shows my account credentials as "verified". It shows my current plan (full bill total, inclusive of our current cable plan). It says "good news, this plan will work with your existing equipment". Clearly I am not a "new customer". I have screen grabs of the offer and a PDF of the "checkout" option showing our other existing services -- this is not an oversight on my part. 

When I go to check out, it says "We're sorry, it looks like you'll need some help completing your order. Contact us at 1-855-254-8687 or live chat with an agent."

I called in an attempt to complete the order, only to be told that offer is for new customers only and my price for 1 gig speed would be $110 a month. I didn't even ask about 2 gig. After a ton of run around, all I received was an apology and a promise that they'll update their website so it reflects only available offers. I (calmly and politely) told the two representatives I spoke with that this is False Advertising, against the law, and that I would be filing a complaint with the FCC. Clearly having no understanding of this, the supervisor replied "if you want to file a lawsuit, that's fine." What a joke.

#falseadvertising #baitandswitch