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I was told my monthly payments were going to be around 70 dollars before tax if I signed up for phone services. I did that and had a problem with delivery and now I can't get the advertised rate. I'm paying $85 for the internet and $22 for the phone, total of $107. I've called and stayed on the phone for hours with different agents. Everyone tells me they're escalating the problem but there's no solution. I'm very disappointed and will not be renewing.
XfinityAlfonso
Official Employee
•
1.2K Messages
30 days ago
Good evening user_ja61h0 this is never the experience that we'd want for you, and we are happy to assist in any way we can to bring clarity to your bill and find the best plan options for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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