Tuesday, March 19th, 2024 1:33 AM

False advertised upload speeds

I was not getting the new advertised 200 mbps upload speed that my plan is supposed to offer (I was getting 40 mbps). I was told by a representative to reregister my plan. I registered to a plan that is supposed to have 100mbps upload speeds, but instead of increasing, my upload speed went down to about 25 mbps. Now I can't even go back to my old plan because the website keeps glitching out and breaking. I tried speaking to an agent, but that was broken too.

Accepted Solution

Official Employee


704 Messages

2 months ago

Good Evening @user_oeygk9 The free upgrade to our upload speeds has been an amazing opportunity for our customers, but there are some growing pains with this as well. We'd love to ensure those speeds are coming through for you. 


Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.



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