Visitor
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1 Message
False advertise
Xfinity customer service provided false advertising.
I locked in with 5 years price guarantee at $65 monthly.
Then, I call back for Apple Watch. Somehow I got into a wrong department that is internet department. The guy advertised me for another internet plan at $55 monthly. He told me everything is the same. I confirmed with him. Now, I just figured out it is not the same. Now I get only 1 year plan price guarantee instead of 5 years. I called back and they said if I wanted to switch back to 5 years plan, it will be $95. So [Edited: "Language"] and scammed. I will leave then when my 1 year is almost over.
XfinityMarcus
Official Employee
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2K Messages
15 hours ago
user_kxlirg thank you for using the Xfinity Community Forums page to reach out today. I would be happy to take a look at your account billing to see what exactly the changes are from your previous package. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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shawndaman080
Visitor
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9 Messages
15 hours ago
These type of threads seem to be common, i feel maybe i made a mistake using xfinity
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