Fallen tree, xfinity line down.

Xfinity support on X doesn’t respond to DM, chat is worthless, AI useless, and how to talk to a human seems to be the most highly kept secret on the planet. And if you tap on “issue” on the form on this page, it erases everything you’ve typed.

No response here either.

Concern moved here to the Customer Service help section for assistance.

Hello @Pilot2, Thanks for taking the time out of your day to leave a post. Sorry to hear that you are having issues with your internet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.