Visitor
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1 Message
Fallen tree on Comcast lines
There is a large fallen tree that is resting on the Comcast line on the edge of my property. The tree is being supported by the cable line. If the line break, the tree will fall into the road. I called the power company, but they said it's Comcast's line and Comcast is responsible for correcting the tree. Help! I don't want it to fall into the road and block traffic.
CCCrystal1
Problem Solver
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528 Messages
3 years ago
Hi there, I hope you are doing well and staying safe! Thank you for taking the time to reach out to us. I appreciate your patience while you waited to
be connected. We are here to assist you with any questions or concerns you may have. I see that you need help with a cable line. My name is Crystal, and I'm an expert here at Comcast and I'm more than happy to assist you! Please send me a private message with your full name and full service address. I can most definitely take a further look at this issue.
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Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Expert
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32K Messages
3 years ago
@user_20ae66 FWIW, Comcast doesn't do tree removal, so you'll need to contact a service if the tree is on your property at your expense. If the tree is on the right of way you'll need to get in touch with your local government in order to have it taken care of.
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