Visitor
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1 Message
Fake email telling me to transfer to yahoo email looks fake
I have received many emails multiple times a day over the past month telling me to press the button to get started. The email looks like a picture of a typed piece of paper. I know Comcast’s is moving to yahoo mail, but this email looks fake, how do I know if it is real and I should proceed with the transfer at this time?
Accepted Solution
XfinityRay
Official Employee
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3.3K Messages
1 month ago
Hi there, @user_p05yhv! Thanks for reaching out about the Xfinity email change to Yahoo. You should see some emails along the way but not multiple times each day. These communications will begin with an email notification of the upcoming move, followed by an email notification inviting users to accept Yahoo’s terms of service and privacy policy. Additional reminders may be delivered by text message and in-app messages. We can check your account for any communications that were sent to you about this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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