1 Message
Fake confirmation number
Yesterday December 20th I spoke with Yash about extending the time I had to pay on my bill. It was a 20 minute process of him telling me he was searching for the best date to help me. I appreciated that. At the end he excitedly came back and said he and the team had done it they had found the date that they could allow an extension to. He told me to wait so he could make sure it was confirmed in the system then proceeds to give me a confirmation number. This morning I wake up to my services being suspended. Not only was I told lies but then I try to chat with a live agent through the Xfinity app and that was a dead end. I try to speak to a real person through the 1800 Xfinity that is almost a dead end unless you make the automated person upset and confused enough to pass you off. Once I get to someone and I explain my issue she tells me my confirmation is fake and way too long. I have a screenshot of this confirmation number he gave I didnt make this up. Why are Xfinity employees giving out fake confirmation numbers? I had no reason to question if he was lying to me. Xfinity has made it almost impossible to get through to them about anything other than money related options. What type of company has lying employees give out fake information when the customer needs a helpful option?
XfinityAldrik
Official Employee
•
1.8K Messages
10 hours ago
Thank you for reaching out to us @user_os4xv5! We regret to hear your services were disconnected, and the payment arrangement was not set up as promised. To set up payment arrangements for your Xfinity services, we have this article here.
Our team would like to check if your account is eligible for a payment arrangement and make sure the experience you had is forwarded to our corporate escalations team. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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