U

Visitor

 • 

2 Messages

Wednesday, June 25th, 2025 8:52 PM

Fake Comcast Email

I have a questionable email that purports to be from Comcast and is a second email that chastises me for ignoring the first email a couple months ago. It directs me to re-login with a link embedded in the email. How do I handle this? How do I report it, or even confirm if it is real?

Official Employee

 • 

2K Messages

6 days ago

Good afternoon @user_37rjo7, and thank you for bringing this to our attention! That definitely doesn't sound like a legitimate Comcast email, can you confirm the email address of the sender? If you are pretty sure it's spam or a phishing attempt, it can be reported over to our dedicated Customer Security Assurance (CSA) team here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment and choose the 'Email Abuse' option. If you are unsure, please don't click on the embedded link, I've seen people fall victim to scams before and always hate to see those kinds of things happen. 

 

Visitor

 • 

2 Messages

@XfinityAlyssaA​ Thanks. I just sent information from the email to abuse@comcast.net that includes the particulars.

Official Employee

 • 

2K Messages

Perfect, thank you for doing that @user_37rjo7, we take our customers online security and appreciate you reporting that. Do you have any additional questions our team can assist with at this time? We're happy to help with any billing or service concerns you may also have. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here