Visitor
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1 Message
FAILURE TO SHO UP
I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this.Under the Comcast Customer Commitment, I am requesting an automatic credit for the missed appointment, a credit for my wasted time on hold, and an immediate priority dispatch scheduled for the first available morning slot. I would like a corporate agent to review my account and message me back with a resolution as soon as possible. I will be filing an FCC complaint as well. Thank you.
XfinityJeffB
Official Employee
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460 Messages
7 hours ago
Hello user_3q91r5, thank you for your post here in our Xfinity Community forums. For us to review the issue and try to get a tech out as soon as possible, we will need your account information, and we do not want that shared publicly.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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