FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this.

Under the Comcast Customer Commitment, I am requesting an automatic credit for the missed appointment, a credit for my wasted time on hold, and an immediate priority dispatch scheduled for the first available morning slot. I would like a corporate agent to review my account and message me back with a resolution as soon as possible. I will be filing an FCC complaint as well. Thank you.

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XfinityJeffB

Official Employee

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575 Messages

2 months ago

Hello user_3q91r5, thank you for your post here in our Xfinity Community forums. For us to review the issue and try to get a tech out as soon as possible, we will need your account information, and we do not want that shared publicly.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_b4t0gn

Visitor

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1 Message

I live in the New Horizon Senior Living Community in Marlborough, Mass. In a recent meeting of staff and residents, the question was asked: What is your major problem living at New Horizons? The answer given was Comcast service no-shows. I have personally experienced a COMCAST no-show. I waited four hours for someone to complete an installation of a Comcast Gateway, and the service technician was a no-show. Even VERIZON calls you and tells you when their service technician will be late or has been rescheduled. It has been suggested that the group raise money to launch a local ad campaign: If you thought Verizon was bad, wait until you try Comcast Xfinity.

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4 hours ago

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XfinitySeth

Official Employee

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1.5K Messages

We never want your appointments to be missed out on user_b4t0gn, so I'm sorry to hear about your experience and appreciate you coming to us with it. Above all, we want to make sure your services are able to be installed as soon as possible. Did you need any help in getting something new scheduled?