Visitor
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3 Messages
Failure on your end or mine?
Xfinity proactively notified me of a service outage affecting my address. My internet has been completely unavailable since yesterday, and the original restoration estimate has already passed. Twice.
My Arris SB8200 modem cannot acquire downstream synchronization. The downstream indicator continuously blinks, while the upstream and online indicators remain off.
The outage map appears to identify only my address, despite neighboring homes being nearby.
I need confirmation that an actual network repair ticket exists, rather than an automated offline-modem alert. If the cause has not been identified, I'd like a technician to check signal at the distribution pedestal and my service drop.
XfinityBillie
Official Employee
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4.5K Messages
4 hours ago
@user_nvsdig Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you seeing a service interruption currently reported in the Xfinity app? If there is an active alert in the app then our local team is working to resolve the issue causing the interruption. I know that it can be frustrating when services aren't restored by the estimated time, however it is likely that while working to resolve the interruption your local team may have found a larger issue and are working to fix it.
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