Visitor
•
1 Message
Failed Setup
Had a tech come to my apartment complex (who told me they have an exclusive contract with Xfinity) who failed to connect my gateway. It has been two days since, and he was supposed to submit a follow up ticket but I have received no support from Xfinity after multiple attempts to chat with an agent. Very disappointed and not sure what next steps are as I’ve also contacted our apartment Xfinity rep.
EG
Expert
•
119.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
2K Messages
2 hours ago
Hello @user_n7fqd0 Thanks for reaching out here on Xfinity Forums. It sounds like you are part of one of our awesome bulk communities. I am sorry to hear that the tech did not complete the installation as expected. Did he specify why he could not complete it or what the follow-up ticket was for?
0
0