Skip to main content
user_o8umji
1st Topic

Visitor

 • 

2 Messages

Friday, March 27th, 2026 12:13 AM

Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it.


Ive tried through the app, the website, and the activation email. All lead to the same dead end.

i am paying for a service I cannot access.

Question

 • 

Updated 

12 days ago

58

3

0

Oldest First
Selected Oldest First
XfinityLinda

Official Employee

 • 

2.4K Messages

21 days ago

Thanks for meeting us here in our community about the activation concerns, @user_o8umji. We're happy to help. Please try the following and let us know if it works for you.

 

To activate your streaming subscriptions, follow these steps:

  1. Check your email for activation instructions or visit xfinity.com/yoursubscriptions and log in with your Primary Xfinity ID and password.
  2. Click **Activate** next to the desired subscription service.

0

0

user_y27ben

Visitor

 • 

2 Messages

20 days ago

Is there any update on a solution?? No one is helping me either. 

3

0

XfinityAbby

Official Employee

 • 

792 Messages

Hello @user_y27ben Our back end team is still working on this, Have you recently tried to activate again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

user_y27ben

Visitor

 • 

2 Messages

Yes, activation link does not work. I click on the purple “activate” and nothing happens. No redirection to a new page, nothing.

Like

Reply

20 days ago

0

XfinityAbby

Official Employee

 • 

792 Messages

Thank you for letting us know @user_y27ben, our back end team is working on getting this working as quickly as possible. I would say continue to try to activate over the next week and if you are still having the same issue please reach out by creating a post so that it creates a ticket in our system, that way we can assist you with trying to get this resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

user_rw7tnp

Visitor

 • 

2 Messages

12 days ago

Same issue with the activation not working only for Disney plus and Hulu. I spent several hours Thursday and Friday night completing these same requests over and over.  I was then told to delete any previous account I had with Disney plus.  I contacted Disney plus who didn’t understand why Xfinity requested an account deletion but they are deleting my account which should take a few days. They said there was nothing in their end to show activation account from Xfinity as a 3rd party related to my account. 

4

0

XfinityNatalie

Official Employee

 • 

709 Messages

Hey there, user_rw7tnp! Thanks for posting on our XFINITY Community forum. We are sorry to hear you are still experiencing an issue with your subscription activation. Are you receiving an error message when you try to activate with a new account?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

user_rw7tnp

Visitor

 • 

2 Messages

It’s taking me to a subscribe page on either Disney plus or Hulu’s page.  

Like

Reply

12 days ago

0

XfinityAmira

Official Employee

 • 

4.8K Messages

Let us take a look at your account and further assist you with this, user_rw7tnp. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

user_o8umji

Visitor

 • 

2 Messages

I ended up clicking on the subscribe button and it allowed me to login an an xfinity user (it recognized my xfinity subscription). I hope this works for you too. 

Like

Reply

12 days ago

0

forum icon

New to the Community?

Start Here