Visitor
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6 Messages
Failed appointments
I scheduled an appointment with a technician. They never came. I scheduled a 2nd appointment. I just got the same call I got the first time--that the tech was "running late" and wouldn't be there on time. This is unacceptable. I cannot keep making appointments which Xfinity fails to honor. I need an elevated response that ensures my next appointment will actually happen. This is awful customer service.
XfinityDilary
Official Employee
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2.9K Messages
20 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_db39be
Visitor
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6 Messages
20 hours ago
The 2nd tech arrived and reviewed my home network and improved my network speed & completed installation of my new modem. All's well that ends well.
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