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user_db39be
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6 Messages

Thursday, December 11th, 2025 10:24 PM

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Failed appointments

I scheduled an appointment with a technician. They never came.  I scheduled a 2nd appointment. I just got the same call I got the first time--that the tech was "running late" and wouldn't be there on time.  This is unacceptable. I cannot keep making appointments which Xfinity fails to honor.  I need an elevated response that ensures my next appointment will actually happen.  This is awful customer service.

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5 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

6 hours ago

Thanks for posting on our community forums for assistance, user_db39be. I am sincerely sorry to hear that both technicians failed to arrive. This is not the experience we would like you to have, and we'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_db39be

Visitor

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6 Messages

5 hours ago

The 2nd tech arrived and reviewed my home network and improved my network speed & completed installation of my new modem. All's well that ends well.

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XfinityShawn

Official Employee

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2.1K Messages

 

user_db39be That is good news to hear, and we do appreciate the update. My team is always here if you should need us in the future. Have a good day! 

 

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5 hours ago

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