Visitor
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3 Messages
😡😡🤬😡😡
My internet bill was due on the 24th I called on the 21st to see about an extension due to me being in the hospital. The man said he could extend it till the 9th of the next month. So the 29th rolls around they shut off my service. I asked them why and they said your not eligible. I asked why the other person told me I was and set up a date for me. No answer he directed my call to billing so after 5 mins of arguing with this he hung up on me😡🤬 real professional now I have no service cause I was lied to by costumer service. NO HAPPY!!!!! I WANT MY SERVICE BACK ON!!!!
XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @user_674195! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service was suspended after making arrangements to pay your bill at a later date, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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