Extremely slow download speeds and high ping rate

user_z00rtm Thank you so much for reaching out for help with your connection issues. We are more than happy to help make sure you have the connection you need. We do recommend you start by checking out our Tips for troubleshooting your Xfinity Internet connection page. With this type of issue, you may want to check out the Check your Signal Levels options and give you your results here. Could you make sure you are not including any personal information like MAC addresses or IP addresses? I look forward to your results so we can help get your connection stable.