Extremely rude customer service

user_w4yv5e. I am truly sorry to hear about your experience. It sounds like you've been through a great deal already, and I can certainly understand how upsetting it must have been to spend so much time seeking assistance, especially after explaining that you're bedridden. Being given conflicting information, having your services impacted, and then being transferred between multiple departments is frustrating enough, but no one should be made to feel dismissed or spoken to in a way that leaves them in tears. We appreciate you taking the time to share what happened, and I sincerely apologize that your experience did not meet the level of service you deserve. We'd like the opportunity to review your concerns further and see how we can help address the issues with your account and service. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514