Visitor
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2 Messages
EXTREMELY RUDE customer service
I received a call from a Comcast Xfinity representative today, and he was extremely rude during the conversation. I was explaining to him my service have been having problems since I signed up about a week ago, and this representative was extremely rude, then hung up on me while I was still talking.
XfinityJustinC
Official Employee
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2.1K Messages
10 hours ago
Hello, @user_8136wa thank you for reaching out over Xfinity Forums and bringing this to out attention. We're always looking for ways to improve as a company, and I can get feedback submitted regarding the call expereince as this sounds like an area additional training can get implemented. Working from home myself, I understand the importance of your service working properly and would like to assist with any service issues you are experiencing.
I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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