Visitor
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1 Message
Extremely poor customer service
I have been attempting to change my credit card info to pay my bill. The account is the same, but the card had expired and was replaced with new one. The online method to change my info is not working in any site I go to and has not for several weeks now. The AI assistance is a joke and when I get a live person, they have been hard to understand. This should be such a simple thing to do, yet it is now difficult due to several problems. I usually pay this bill when I receive notification, but now my payment is late and that does not sit well with me.
dziba191
Visitor
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6 Messages
4 hours ago
THe worse customer service of any company ever! THeir stupid assistant will not let you chat with an agent. I am ready to cancel everything with this pitiful company
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XfinityKei
Official Employee
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2.9K Messages
4 hours ago
@user_c2zyd4 I'm sorry to hear of your previous experience, and that you're having a hard time updating your payment method.
I have a link to share with the steps on how to change it through self-service https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments
Have you tried using the Xfinity App?
Can you tell us more about where the issue is?
Are you having an issue with logging in or saving the new card?
(edited)
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