Extremely Poor customer service

I have had a line on the ground at my home for about 3 months now.  I have contacted Xfinity numerous times and been assured that they will resolve this.  Now I am being told that this will once again begin to be addressed on Friday with a "team" coming out here.  The frustration and aggravation at even being able to talk to a live person through the ridiculous phone and chat systems you have established is beyond belief.  I have invested hours trying to get someone to do something.  Despite advising that there is a real safety issue with the line crossing two sidewalks and in the street where we have multiple elderly people in the area, nothing has been done.  I am requesting a full review and a real compensation for my time and frustration.  This is unreal.  I am now being advised that it will be completed in 14 days after the "team" comes out to review the situation on 8/22/2025.  I do not believe anything anymore.  My neighbor has also been calling and has visited a local office as well as the line is on the ground through his yard as well.  The incompetence in handling this situation is incomprehensible.  I was finally put in touch with Escalations, and a case opened.  I was told by Brian in Escalations that I would hear from someone in regard to that case within 72 hrs. and to call back for Brian if I did not.  When I of course did not, I did call back, went through the ridiculous system again and ask to speak to Escalations and Brian.  I was told that is not possible.  The right hand does not know what the left is doing at Xfinity, and the customer is suffering.  I am requesting a reduction in my monthly charges and meaningful compensation for all of the time and frustration that Xfinity has caused me over the last several months!