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user_9bsrwo
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Wednesday, March 12th, 2025 6:29 AM

Extremely incompetent customer care service

I faced an internet outage for multiple days and had to pay for my own data. I was promised a compensation of $30 and a ticket was opened. Ticket number: [Edited: Personal Information]. More than a month has passed with no resolution, and whenever I contact customer support I have been promised swift resolution but with no results. I have spent hours talking to customer care agents, and each time the agent drops off and a new one joins the chat and I have to repeat all the same information to the new agent when they can easily look up the chat history. This is pure harassment in an effort to make me drop the issue. I want the ticket resolved immediately and demand an adequate compensation for the hours of time wasted on talking to customer care agents. This is the most incompetent customer service I have ever received from any service provider and this type of harassment calls for legal action.   

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Updated 

2 months ago

 • Edited

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XfinityBillie

Official Employee

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3.3K Messages

2 months ago

 

user_9bsrwo Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating this situation would have been. I am more than happy to take a look and see what's happening with your services and that credit. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it


 

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user_9bsrwo

2 Messages

@XfinityBillie​ I reached out to Comcast and Chris P (executive customer relations, Xfinity CXSO) responded and assured me that my refund will be processed that day and I will have my refund credited to the original credit card used to pay my monthly bills. That was on 12th March. I still have not received the refund. I am attaching the screenshot of the email here. Even your executive customer relations people just flat out lie to customers. Why do you guys even have a customer care department if the people working there are so incompetent?

[Image Removed: "Personal Information - Phone Number"]

(edited)

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2 months ago

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