Extremely Disappointing Experience with Xfinity

I had a terrible experience with Xfinity’s customer service. I was on a chat with an agent from 7:36 PM until 9:30 PM — over two hours — and the agent disconnected in the middle of our conversation multiple times.

A month ago, I was told by another Xfinity representative that I would not be charged $83 per month. Despite that assurance, I later found that the full amount had been withdrawn from my account. When I reached out again today to resolve the issue, I was told I’d be returned to my previous $50/month plan — but the chat kept getting disconnected and nothing was resolved.

This back-and-forth, with no follow-through, has been incredibly frustrating. There was no accountability, no honesty, and absolutely no respect for my time.

This has been the worst customer service experience I’ve ever had. I do not recommend Xfinity to anyone based on how I’ve been treated.