Extremely disappointed

The worst most unknowledgeable unhelpful company I have ever worked with hands down. Its so much to type on here and I've explained the issue to so many people now that it makes my blood boil so here's the abridged version;

I get Xfinity Internet for my new place and saw that they were doing a promotion for a free phone line so I decided to make the switch, worst decision ever. I bring my phone number over from another carrier and they sign me up for services and ask me if I wanted to do prepaid or post paid, I have a little money on me and say I will just buy the phone outright and do prepaid. A couple months ago by and not too many issues until I break my phone in a scooter accident. I do what everyone else would do because I need phone service still and go into the store and buy a new phone and try to transfer service. The guy sells me a phone and then tells me it's all set up. I go home to find out that it is in fact not all set up but no big deal I will just do it myself on the phone. When I call they tell me that I have to go back into the store and have them do it. Mildly inconvenient but I'm patient, so whatever. I go back into the store when it opens and stay there trying to set my phone up literally until close, miss a day of work that I couldn't clock into or call out from because they have my phone, later I'm told that he

cannot set my phone up because I guess I got XfinityNOW (prepaid service) and that's different, they don't offer in store support for prepaid services. He tells me to go to a live chat service to get it all taken care of. I go home and am on the phone for hours because they can't seem to find my account, say it is a glitch in their system and that I'm going to have to go back in the store to get it resolved, I go back into the store for hours again and I couldn't miss more work so after 3 hours of trying to figure it out, I leave to go back into work. The next day the store rep tells me that they can't locate my account either so he's just going to have to open a new line on the account for some reason and get it switched over, tells me that they're going to have to overnight a sim card to my address, I wait about 4 days and no package comes, then I go back into the live chat ask to speak to a manager and they tell me to try again tomorrow while they have the managers look over the account and figure it out. I wait another 3 days without service, during this time my partner can't get into my apartment and has to sleep in his car a couple nights because the buzzer is linked to my phone number I get fired from my job because my boss can't get a hold of me and I am at my wits end with this company so I go into the store and ask for my number transfer pin and account number to switch services after a couple hours I am given a number and go over to Verizon to start service there, I spend about 400$ there but decide to cut my losses and just move forward. During the set up process there is an error, and I guess the guy gave me the wrong transfer pin....Verizon tells me that it's nonrefundable and I am forced to eat that cost as well and now have 2 paperweight phones. Next day I talk on the phone for hours with different agents until I finally get one that is motivated to help me, I'm excited because we are getting somewhere and then he tells me that the phone I bought from the Xfinity store is not compatible with XfinityNOW service and that there was nothing that he could do. I go back into the Xfinity store and they tell me he's lying but at this point I will just eat that too if I never have to deal with this again, I ask for my transfer pin and am given yet another transfer pin that I bring to metro PCs this time. I go through that whole activation process spend another 300 dollars and we get to the part with the transfer pin and what do you know.... It's wrong.... of course this too is u refundable.... Go home and talk to about 15 different agents on live chat and on the phone and get no help whatsoever. Go back into the store and ask for the manager, I get a girl with the worst possible attitude who literally tells me it's not her problem and hands me off to someone else who then assures me he will make this right and that he will give me a call the next day, it's now been 2 weeks and no call. I've messaged him a few times and he just tells me he's still waiting to hear about the case.... So now I am out around 1,000$ not including the missed work and loss of job, I still don't have my phone number or access to any of my online accounts and banking information that requires 2 factor authentification, and I'm still paying every month for a phone number that they are holding hostage from me and service on 2 lines that I cannot use. Who is going to reimburse me for my disaster of an experience? Not your multibillion dollar company I'm sure, yet now I am facing homelessness and my life has been turned upside down because I tried signing up for this promotion, I am beyond disgusted with the service I have received nothing has been solved, and I am still furious. Thanks Xfinity you guys truly truly are terrible.