Visitor
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1 Message
Extremely disappointed in Xfinity
This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep customers informed of their efforts to restore service. I tried contacting customer service about a downed cable box with wires hanging and the machine would not connect me with an agent, just took me around in circles. This is by far the worst customer service experience I have ever had with Xfinity. I am extremely disappointed and will be looking for another internet provider after this.
EG
Expert
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115.7K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.7K Messages
1 day ago
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user_55q7hz
Visitor
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1 Message
8 hours ago
Day 7 with absolutely no service and no communication. Not even access to a hotspot. AI is not helpful and frankly this is getting old. We pay way too much to talk to a generated AI response.
What is Comcast doing to resolve the issues? Its been "under investigation" for 7 days! Are we waiting for parts from China to arrive?
They did manage to communicate that February's bill is now ready and due. I'm not getting the services that I have already paid for!
When service is finally restored and I can talk to an actual human, I will be canceling and closing the account for this reason. Talk to your customers Comcast!
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