10 Messages
Extremely Difficult Cancellation-still getting the full month bill
I have cancelled my internet service, but still got the full monthly bill.
I have spent hours on my cancellations. I was finally told it got cancelled on Oct 1. HOWEVER, Why I am still getting the full monthly bill., instead of half.
SO DIFFICULT!
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_1d3db7, Thank you for reaching out to Xfinity Support. Because we bill 30 days in advance, you may receive a new bill after your service has been canceled. Don't worry, anything that you overpay will be refunded to the last payment method used on your account within a few weeks as long as all rental equipment is returned and there are no outstanding balances owed. Let us know if you have any other questions.
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