Visitor
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1 Message
Extremely bad customer service
I had a representative get very rude after I told her that I had the Xfinity mobile and the verizon and I received drop calls. She was snippy and rude. Said she thought I was pranking her. Told me I hope you feel better and then hung up on me. I told her I thought Xfinity employees were more professional than that but I guess not.
XfinityThomasC
Official Employee
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3.6K Messages
59 minutes ago
Hello, @user_45rh70 this is not how we want our customers treated when they are experiencing service issues. I can collect more specific information to get this over to their local leadership and HR as well as troubleshoot your phone concerns. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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