11 Messages
Extremely Bad Customer Service
The xfinity customer service phone line is a robot that hangs up on you, doesn’t listen to you, is rude, and refuses to let you speak to a real person. The chat is equally useless. There is 0 customer service. I’m considering leaving xfinity because of how terrible it is trying to get a simple billing question answered.
XfinityThomasC
Official Employee
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2.6K Messages
4 months ago
Hello, @user_vc2xb9
This is not the experience we want for you. Please allow me to make it right. Tell me about your billing concerns.
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user_3qkndz
Visitor
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3 Messages
2 days ago
2nd box xumo setup asking for Pin i have no pin. my 1st box i didn’t need a pin. i’ve called 5x listen to automation got disconnected 3x told they were going to run a test should take 15min if it didn’t work call back. called back same freaking Pin issue and got a bot who wanted to repeat the process asked for a live agent and recording if that is all i will disconnect. i’ve been with Comcast/xfinity since 2019 The quality of care is horrendous i just can’t support a corporation who doesn’t have the customers who financially support them care enough to service thier customers. maybe they need to realize that quality customer service has a huge impact as to why thier sales are so low.
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