1 Message
Extreme data hike
Suddenly my data has spiked! I've been an Xfinity customer since 2011 and I have never went over or came close to going over. I get an email saying how high it is so of course I went to check. Tried to contact Xfinity multiple times and all they try to do is suggest I buy an unlimited plan. It's super frustrating because you rarely ever get to speak to an actual human. I'm not sure what to do at this point. Changing our password isn't the issue. DO BETTER XFINITY. I think it's time to find another carrier.
Help please. I cannot afford this
EG
Expert
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110.4K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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786 Messages
1 year ago
@user_sb98t4 That does sound frustrating, our team would be happy to help. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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