Visitor
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1 Message
Extra modem delivered
I have a modem already and just got another one delivered to my apartment. I just wanted to transfer my address but for some reason now have a box. What can i do about it?
Visitor
•
1 Message
I have a modem already and just got another one delivered to my apartment. I just wanted to transfer my address but for some reason now have a box. What can i do about it?
XfinityLinda
Official Employee
•
2.1K Messages
8 hours ago
Thanks for meeting us here about your extra modem, @user_tyi5bh. We'll definitely have to review the account to see what happened. We'll gladly get your transfer set up as well. In order to assist, please send us a Direct Message with your full name, and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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