U

Visitor

 • 

1 Message

Friday, December 17th, 2021 3:30 PM

Closed

External wire is cut outside

This cut wire is causing a service outage and has been for over 48 hours. We reported this days ago with no updates from Xfinity. Can someone come to our house today?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.5K Messages

4 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.8K Messages

4 years ago

@user_64ffe1 Good morning! Thank you for reaching out to our Digital Care Team! I can see how having your line cut would be frustrating, especially if it's impacting your services. I would be happy to take a look into your service request, and get you in the right direction today. I have included the steps below on sending us a private message. I look forward to working with you today! 

 

 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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