1 Message

Fri, Dec 17, 2021 3:30 PM


External wire is cut outside

This cut wire is causing a service outage and has been for over 48 hours. We reported this days ago with no updates from Xfinity. Can someone come to our house today?




96.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


400 Messages

1 year ago

@user_64ffe1 Good morning! Thank you for reaching out to our Digital Care Team! I can see how having your line cut would be frustrating, especially if it's impacting your services. I would be happy to take a look into your service request, and get you in the right direction today. I have included the steps below on sending us a private message. I look forward to working with you today! 




To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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