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user_qnl9ar
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Monday, March 23rd, 2026 3:22 PM

External Line Removal

I need a cable line that runs from my house to the alley removed. We are not xfinity/comcast customers and have not been at this residence. We understand the prior owner was a customer. I am having trouble figuring out how to have Xfinity come remove this. Thanks for the help and guidance.

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42 minutes ago

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XfinityThomasD

Official Employee

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1.7K Messages

42 minutes ago

 

user_qnl9ar Thanks for creating a post on our Community Forums. We should be able to create a ticket for our local teams to help have the line removed. We will need some information to help create the ticket, and would ask you to please send our team a direct message with your full name and address to get started.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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