1 Message
External Line Removal
I have an external line from previous subscription that I need removed. It is dangling into the street. There is no long an active account at this address and customer service was bad as a customer but is non-existent without an account. How does one request a removal for such a line when no active account exists?
XfinityJamesC
Official Employee
•
2.8K Messages
2 years ago
Greetings, @user_ial4xh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this damaged cable line. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name and the service address where this line is located, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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