Visitor
•
2 Messages
External equipment problem
A squirrel is building a nest inside the Comcast equipment on the pole at [Edited: "Personal Information"]. This could potentially affect our internet service.
Visitor
•
2 Messages
A squirrel is building a nest inside the Comcast equipment on the pole at [Edited: "Personal Information"]. This could potentially affect our internet service.
XfinityAlfonso
Official Employee
•
1.6K Messages
3 years ago
Hello @user_350bfc ! Thanks so much for reaching out and letting us know about this! To report this you can use xfinity.com/prepare, and fill out the Report an Issue form under the Managing Your Account Online section once signed in)
Alternatively, you can reach us via 1-1 chat here, and we can take all pertinent info from you to escalate this.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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