External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been removed, exposing the distribution point as well.

This situation is unacceptable and was noticed shortly after a recent service call. We have made multiple requests to Comcast to have these issues corrected but have not received a response.

If anyone has recommendations on the best way to escalate this or get Comcast to address it promptly, it would be greatly appreciated.